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My Diabetes My Way: July 2019 Update

Welcome to the My Diabetes My Way Newsletter for July 2019.


Managing Diabetes in Summer
The summer months are here and holidays are approaching. Be prepared and stay safe this summer:

  • Plan ahead
  • Stay hydrated with water
  • If you take insulin or medications that lower your glucose, check your glucose levels more regularly
  • Alcohol can lower your blood glucose, so do not drink on an empty stomach

For more information and a holiday checklist, please see the following links: 

Join Up Your Fitbit Data - Available Now!

Over the last few weeks, we have been developing a link to Fitbit ( that will allow you to add your activity tracker data to My Diabetes My Way. If you have a Fitbit device, log in to My Diabetes My Way and select “My Services”. You can then link your Fitbit account and connect your Fitbit records. When you do this, you will see a new section named “My Activity” where you can monitor your steps, heart rate and many other Fitbit measurements.

Even if you don't own a Fitbit device, you can still track your activity for free by downloading the Fitbit app on your smartphone and using Fitbit’s MobileTrack function. MobileTrack lets you use the Fitbit app without a Fitbit device by using your phone's sensors to track basic activity data including steps, distance, and calories burned. More information on MobileTrack can be found here: 


We are currently looking at options to link other wearable devices and we would be happy to hear from you if you have any further suggestions!


Mobile App Update
We are aware that some people have been experiencing difficulties with our mobile app. We have recently resolved a problem where results on the app are not updating after recent appointments. If you see new results on the website, but not on the app, you can fix this by logging out of the app and then logging back in again. The mobile app setup guide can be found here: 


If you experience any further problems, please contact our support team using the email address below.


My Diabetes My Way Support
If you are having problems logging in to My Diabetes My Way, or are new to the service and would like an update on the status of your registration, you can contact our support team by email at  

Thank you for your continued support.

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