My Diabetes My Way: April 2020 Update

Welcome to the My Diabetes My Way Newsletter for April 2020.

Free Online Course for Type 2 Diabetes
It's now one week until #understandingtype2 is launched. This is a free 2-day eLearning course that will run over the 28th & 29th of April. The course is provided by MyWay Digital Health and developed in collaboration with the University of Dundee and the University of Edinburgh. It aims to help you understand and control Type 2 diabetes. Register your interest at the following link 

Login Issues Resolved
As we have reported in previous newsletters, we were aware of a problem that was temporarily preventing some users from successfully logging in to My Diabetes My Way. We have been working with the myaccount team and are happy to report that the issue has now been resolved. We would like to apologise for any inconvenience that this may have caused. If you continue to have problems accessing your records, please contact our support team at

New Registrations for Records Access
Due to the current situation with Coronavirus, it is taking us longer to create new enrolment packs and send out registration paperwork. If you have registered since lockdown was announced (23rd March) and are yet to receive your forms to sign, please bear with us as we are currently processing these in batches every two weeks. We are now happy for you to email us back a photo or scanned copy of your signed form to avoid any further delays.

Diabetes and Ramadan

Ramadan 2020 will begin on the evening of Thursday 23rd April and ends on the evening of Saturday 23rd May. If you decide to fast during the month of Ramadan and you use insulin or tablets for diabetes treatment, it is advised you seek advice from your health care team, due to the long hours of daylight in summer months.  Some useful information to help prevent hypo (low) or hyper (high) glycaemia (glucose in the blood) is available via the link below.



More information about diabetes and Ramadan can be found at the following links:
Diabetes and Ramadan Video: 
Diabetes UK Guide: 

Coronavirus – Advice for People Living with Diabetes
We have prepared a dedicated page on My Diabetes My Way where you can read the latest guidance on Coronavirus and find links to information from NHS Scotland and the Scottish Government. We will continually update this page as the situation develops – to find out more, please see the following link: 


Help and Support

If you have not yet managed to gain access to your diabetes records on My Diabetes My Way, or would like an update on the status of your registration, please let us know. You can contact us regarding any problems or request further help and support by emailing: 

Thank you for your continued support and stay safe.

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