This Privacy Notice sets out how My Diabetes My Way uses and protects any information that you provide when you use this website.

As an NHS Scotland service My Diabetes My Way is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Notice.

My Diabetes My Way may change this notice occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy (version 2.2) is effective from 18th December 2019.

Who we are

My Diabetes My Way is operated by the University of Dundee on behalf of NHS Scotland. The service is currently funded by the Scottish Diabetes Group and Technology Enabled Care Programme.

What we collect

The My Diabetes My Way service focusses on diabetes and currently includes giving consenting patients secure access to their medical records, tailored education resources and in some cases the ability to upload results.

When you register to access your NHS diabetes records, we collect the following information from you:

  • name
  • contact information including postal and email addresses
  • demographic information such as postcode
  • your NHS patient identification number (CHI number), if you know it

When you have completed your registration to access your diabetes records, we will collect the following information from your NHS GP, hospital, lab and screening service records:

  • demographics (e.g. name, address, date of birth, GP practice)
  • diagnostic information (e.g. type of diabetes, date of diagnosis)
  • lifestyle factors (e.g. height, weight, smoking status)
  • test results (e.g. HbA1c, cholesterol, blood pressure)
  • screening results (eye and foot screening information)
  • goals and medication

What we do with the information we gather

We require this information for the following reasons when you register to access your NHS diabetes records:

  • to identify you on NHS systems
  • to send you a form to sign to provide your consent for My Diabetes My Way to make your information available to you online
  • we may periodically send you diabetes news, information about new My Diabetes My Way products, or other information which we think you may find helpful in managing your diabetes, using the email address which you have provided.
  • we may also use your information to contact you by email for My Diabetes My Way service evaluation purposes.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contains links to other websites related to diabetes. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Notice. You should exercise caution and look at the Privacy Notice applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, you may choose not to subscribe to the My Diabetes My Way mailing list
  • if you have previously agreed to subscribe to the My Diabetes My Way mailing list, you may change your mind at any time by emailing us at

We will not transfer your personal information to any third parties unless we have your permission or are required to do so by law. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the following addresses. We will promptly correct any information found to be incorrect.

My Diabetes My Way

Mailbox 6

Ninewells Hospital


DD1 9SY 

What is a Privacy Notice for?

A Privacy Notice (which are also known as Fair Processing Notices) tells you about information we collect and hold about you, what we do with it, how we will look after it and who we might share it with.

It is part of how we ensure we are open and transparent in the data processing activities we carry out in order to meet our service provision obligations. It covers information we collect directly from you or receive from other individuals or organisations.

A Privacy Notice/Fair Processing Notice is a written statement that individuals are given when information is collected about them. As a minimum, a Privacy Notice should tell people who we are, what we are going to do with their information and who it will be shared with. Opting Out

If you wish to opt out of the MDMW service please notify us via the details above and your information will be promptly and securely removed from our system. If you have any questions or concerns regarding how we use your information, please use the Contact Us section of our website.

Version 2.2 – last updated 18th December 2019

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