My Diabetes My Way: April 2021 Update

Welcome to the My Diabetes My Way Newsletter for April 2021.

Check Your Address

It is extremely important that your NHS service providers are aware of your current permanent address. Not only is this required for verifying your details when you register for My Diabetes My Way, but several services rely on it. For example, your Coronavirus vaccination letter is posted to your address via traditional mail. It is also important for your diabetes management, including your eye screening and clinic appointment letters.

If you have moved house, you may not receive these letters and miss important screenings and measurements. Please make sure that you keep your GP and Clinic staff informed of any change in your address and this information will be shared with services that are relevant to your care. You can check the address that the NHS currently holds for you by logging in to My Diabetes My Way.


Latest Coronavirus Advice
The Scottish Government has updated its advice and rules for Coronavirus restrictions. The following link provides an overview of what you currently can and cannot do: 


Mobile App Updates
As we mentioned in the March newsletter, we are finalising some changes to the My Diabetes My Way mobile app. Following your feedback, this change now improves the process you need to follow to login and access your diabetes information. The change will go live and be downloadable from your normal App Store during the first week of May 2021.

Facebook and Twitter
Please remember, you can keep up-to-date with news and useful information on the My Diabetes My Way Facebook and Twitter pages.

My Diabetes My Way Admin
Due to the current situation with Coronavirus, it is taking us longer to collect mail, create new enrolment packs and send out registration paperwork for you to access your diabetes records. We are currently processing enrolment packs in batches every two weeks, but we are now happy for you to email us back a photo or scanned copy of your signed form to avoid any further delays.

Help and Support
If you have not yet managed to gain access to your diabetes records on My Diabetes My Way, or would like an update on the status of your registration, please let us know. You can contact us regarding any problems or request further help and support by emailing: 

Thank you for your continued support.

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