My Diabetes My Way: March 2020 Update

Welcome to the My Diabetes My Way Newsletter for March 2020.


Coronavirus (COVID-19) Advice

We know that many people will have concerns following recent news reports and government advice around the Coronavirus outbreak. We have prepared a dedicated page on My Diabetes My Way where you can read the latest guidance and find links to information from the NHS and Government. We will continually update this page as the situation develops – to find out more, please see the following link:

Coronavirus: specific advice for people living with diabetes


The risk of getting Coronavirus is now high in the UK, so if you have diabetes and start to feel unwell you need to follow the sick day rules for type 1 or type 2 diabetes and check your blood glucose frequently. Also follow sick day advice recommended by your local diabetes educators.

Sick day guidance for type 1 diabetes

Sick day guidance for type 2 diabetes

If you have diabetes and you have symptoms such as a cough, high temperature and feeling short of breath, you need to continue taking your medication, call the NHS 111 phone service or use the NHS Inform Online Assessment Tool.

Facebook and Twitter

Please remember, you can keep up-to-date with the latest news and useful information on the My Diabetes My Way Facebook and Twitter pages.




Ongoing Login Issues Affecting New and Existing Users

We are aware of a problem that is temporarily preventing some users from successfully logging in to My Diabetes My Way, or in some cases preventing us from setting up new accounts. We have been working with the myaccount team to fix this and are now close to resolving the issue. In the meantime, we are still contacting everyone who has been affected when the issue has been resolved. We would like to apologise for any inconvenience that this may have caused. If you require further information, please contact our support team at


Help and Support

If you have not yet managed to gain access to your diabetes records on My Diabetes My Way, or would like an update on the status of your registration, please let us know. You can contact us regarding any problems or request further help and support by emailing: 

Thank you for your continued support.

The mydiabetes*myway team

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